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Head – Global Customer Delight Process

Job Location: Mumbai, India

About the Client:
Our client is a market leader in providing quality surfactants and specialty chemical solutions for personal care and home care segments. The company's philosophy is to provide world-class service to the customers through innovation, cost efficiency, value addition & manufacturing excellence.

Attributes
· Must be an energetic learner who walks the talk (learnability)
· Would be a "Master Team Builder" – inspiring customer orientation, collaboration, cooperation, & cohesion within the team (leadership)
· WOULD BE THE FACE OF ORGANISATION FOR CUSTOMER SERVICE (Responsiveness & Customer Service Orientation)
· Must be able to design and monitor the process in its entirety, continuously eliminating non-value adding activities (Innovation)
· Would be a "Conceptualization to Execution" Expert (Change Management & Execution)
· Would be fully Accountable for Performance of the Process, People, & Achievement of the Effectiveness & Efficiency parameters (Change Management & Execution)
· Must be an advocate for garnering resources (Business Perspective)
· Would know all the aspects of the process and can guide process leaders and members through own knowledge or expertise available within / outside the organization (Functional competencies)
· Drive the IT initiative to improve the Efficiency of the process

Responsibilities
· Managing day to day supply chain and logistics operations including exports & imports.
· Strategizing, implementing, coordinating and planning new initiatives in continuous improvement.
· Planning & working on various ways to improve efficiency, productivity, inventory management, and customer service & logistics operations.
· Working closely with various departments on procurement, forecasting, capacity planning & inventory management.
· Coordinating with the customers & other processes to ensure efficient & timely delivery of finished products at the client site.
· Supervising, coordinating & prioritizing activities of various supply chain & logistics functions to meet customer requirements.
· Working on process and systems upgrades to ensure best in class supply chain services.
· Managing relationships with Third Party Logistics partners.

Qualifications:
Bachelor's degree (or equivalent) in Engineering and Post-graduation in Operations Management / Supply Chain Management / Industrial Engineering / Business Management.
Experience
7+ years of experience in the Supply Chain Management domain with exposure to leading and managing teams. Experience in chemicals/bulk/ energy sectors is preferred.

The present designation of the incumbent would be between 'General Manager and Senior Manager'– Supply Chain / Logistics

For further details and to apply, please write to – abhishek.kalra@ ThinkLink- SCS.com or saurabh.goyal@thinklink-scs.com

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